Manage incidents and updates

An incident represents a confirmed failure episode of a monitor. Open its page to see when it began, when it was confirmed and the team’s updates.

Communicate what is happening

Post updates such as investigating, identified, monitoring or resolved. Review whether they are public and whether Notify is enabled: publishing an update and sending an alert are separate actions. Use internal comments for team discussion.

Resolve manually

Resolving closes the incident and stops its reminders, but does not change monitor results. If the service still fails, the monitor remains down. That incident never reopens; recovery followed by another confirmed failure creates a new episode.